Russell and Sara purchased one way tickets to Australia. Only a few days into the trip Sara’s mother sadly passed away. They returned to New Zealand and claimed under their insurance policy’s resumption of travel benefit. However, because Russell and Sara tickets were one way, their insurance company declined their claim. Was the insurance company entitled to decline the claim?
Card lost while overseas, fraudulent withdrawals made with the correct PIN
Nicky owned her own business. She received a complaint from one her customers. The customer contacted their credit card company about the complaint and the credit card company processed a chargeback. Nicky disputed the chargeback.
Duane was going overseas for a holiday and had organised a travel card to manage his money. When Duane loaded his money onto his card he discovered that the exchange rates used to convert his NZD were different (and less favourable) than the exchange rates advertised on the travel card’s website. The travel card company said that the exchange rates advertised on the website were not the applicable exchange rates for the method Duane used to load money onto the travel card.
Money loaded onto travel card automatically loads in the pre-selected default currency. To transfer to another currency option attracts high exchange rates, causing losses.
Li Wei opened a foreign exchange account with a trading platform and began trading. At first, Li Wei received a couple of withdrawals from his account. However, the foreign exchange company suddenly went silent and Li Wei could no longer access the money he had deposited in his account, being almost $65,000USD.
Holiday in South American ruined because a travel card expired.
Lauren lost $1600 after falling victim to a scam. Lauren had transferred the money to the scammer through a transactional service provider. She believed the transactional service provide was at fault for releasing her transfer to the scammer. Lauren wanted the transactional service provider to pay her $1600.
International money transfer service declines to provide services to a business because its policy is to only accept transactions from and to an individual.
In March 2015 Beth contacted us with a complaint against her credit card provider, Buy-It Limited. In 2003 there had been a miscommunication about a late payment fee. Beth complained that Buy-IT had incorrectly applied $10,310.86 in interest to her account over 12 years.
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