Sfiso had paid a tour company a $20,000 deposit for a luxury tour of Europe. The tour was postponed due to COVID-19, and Sfiso wanted a full refund. Could Sfiso apply to his credit card provider to have the deposit payment reversed?
Demetri had been granted three separate credit cards, and had accumulated $33,000 in debt. But Demetri could not read or write English, and he had never understood the terms of his credit card contracts. What had gone wrong, and how could FSCL help?
A credit card provider cannot cancel the card afterhours after being advised it has been stolen, then goes on to cause some inconvenience when reissuing the card.
What happens if you don’t realise if a thief has used your card to steal money from your travel card?
A trading platform begins behaving suspiciously, but is any loss the credit card provider’s fault?
Whetu sent money to his relatives in China. Unfortunately, Whetu entered the incorrect bank account. Can Whetu claim his money back from the electronic funds transfers service?
A disputed credit card transaction is redebited to the customer’s account because the customer did not understand she needed to provide additional information.
Kelly’s money went missing while transferring it between her bank and her travel card. No one can tell Kelly what has happened to her money.
Ravi is seeking a refund from his credit card company for goods purchased overseas that had already been opened and that gave him a reaction.
Declan noticed some unauthorised transactions on his travel card. The transactions had occurred about two years earlier. Was the card provider obliged to reimburse Declan for the unauthorised transactions?
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