Is all fair in love and war?
Dan had been sending money to a young woman in a war zone. One day the foreign exchange service declined to complete a transaction. Dan became very upset and complained about the service he received.
Topic: Money cards, transfers, and exchanges
Attack of the ATM
Rufus’s travel card was swallowed by an ATM machine. The bank told Rufus his card would be destroyed. To his horror, Rufus discovered his card was somehow stolen and money emptied from his account. Can Rufus get his money back?
Cancellation means cancellation right?
After Henry cancels his credit card, further charges appear.
Don’t make me wait – you’re one day late!
Roger’s credit card company took one working day longer than it should have to refund some money. It also got the timeframe wrong when Roger phoned. But does that warrant compensation?
Don’t make me wait – you’re one day late!
Roger’s credit card company took one working day longer than it should have to refund some money. It also got the timeframe wrong when Roger phoned. But does that warrant compensation?
Dude where’s my car
Emily and Jasper used a foreign exchange service to purchase an overseas luxury car. Unfortunately, the money was transmitted to a scam account and they did not receive their car. Emily and Jasper complained about the practices of the foreign exchange company and its role in the fraud.
Credit card chaos
A supplementary cardholder could only see her transactions online, so only paid part of the balance of the account allowing the main account holder’s transactions to accumulate incurring interest
Inconvenient freeze
Travel card account frozen when suspicious transaction identified
Paying fees for no service
Bradley tried to use his travel card overseas but could not access his money. Bradley complained that he was charged various fees but was not provided with any service. Can Bradley get his money back?
Paying the wrong account
Lisa had been making payments to the wrong bank account for her credit card. When she found out, the credit card company refunded her money, but Lisa remained concerned they had kept her money for a month and did not contact her. Can Lisa complain about the credit card company’s service and seek improvements in their process?
