Insurance premiums go missing – putting it right
What happens if there is a mix-up between your finance company and your insurer and you discover you do not have the insurance you paid for?
Topic: Motor Vehicle Insurance
Financial hardship application overturned
What happens if you are injured and can no longer afford your loan payments?
Test drive theft
A vehicle is stolen during a test drive, and the insurer declines the claim
Where did my insurance go?
What happens if you think you’ve arranged insurance for a new car, but your insurer thought the insurance related to an old car?
A testing time following a test-drive theft
When Daryl’s claim for theft of his motorbike remained unpaid after several months, he complained to FSCL.
It’s the putting right that counts
What happened when a credit union cancelled a former customer’s insurance policy.
Who pays when Chitty Chitty goes Bang Bang
Jo had mechanical insurance for his Ford Falcon. One day, his radiator blew up and he took it into the garage to have it fixed. The garage checked the Ford Falcon and recommended that the car have a transmission flush. The insurer declined to pay Jo for the transmission flush.
Fast and Spurious
Jax bought a motorcycle but did not tell his insurers that he did not have a motorbike licence. The motorbike was stolen from his garage. The insurer declined to compensate Jax for his loss.
Insurance lapses – who is responsible?
An insured is unaware his policy has lapsed because his insurance broker sent the renewal reminder to an incorrect email address leading to loss after the motorbikes are stolen.
Finance company assumes customer’s identity
A finance company signed a settlement agreement with an insurer purporting to be the insured. The insured, who owed money to the finance company for his damaged vehicle, was denied the opportunity to dispute the insurer’s valuation of his loss. Is this fair?
