Contact us

0800 347 257

Car servicing oversight

What happens if your insurer declines your claim under a mechanical breakdown policy because you have not met the policy’s servicing conditions?

In need of a valuation

Mataio’s car has been over insured for the past 3 years, and Mataio has been paying more than he needed to in premiums. Was it his insurance adviser’s responsibility to contact Mataio and prompt him to have his car revalued?

Test drive theft

A vehicle is stolen during a test drive, and the insurer declines the claim

Where did my insurance go?

What happens if you think you’ve arranged insurance for a new car, but your insurer thought the insurance related to an old car?

Who pays when Chitty Chitty goes Bang Bang

Jo had mechanical insurance for his Ford Falcon. One day, his radiator blew up and he took it into the garage to have it fixed. The garage checked the Ford Falcon and recommended that the car have a transmission flush. The insurer declined to pay Jo for the transmission flush.