Topic: Travel Insurance

An insurer agrees to cover medical and travel costs necessary to bring your travel companion home, but are you being unreasonable when you ask for compensation for the portion of the trip you missed out on?

Hans planned a trip to Chad, Africa through a travel company. To apply for a visa, he required an invitation. When he sent his application to the Chad Embassy in Germany, his passports were lost, and he cancelled his travel. Was the insurance company correct to decline his claim for the cancelled trip?

Piri had his luggage stolen during a trip to South Africa. Piri’s insurer declined his claim when he could not provide receipts for any of the stolen clothes. Was this fair?

A delayed flight meant the loss of one night’s accommodation, leading to an insurance claim and further delay when the insurer took over a month to decline a straightforward claim

What happens when an insurer accepts your claim, but pays you 10 cents less than you were expecting?

A bag containing valuable items was not unloaded from a taxi. Should Jenny and Alex have noticed? Was their failure to do so grossly careless?

While studying overseas, Aida ended up in hospital. Aida claimed on her insurance to cover the costs but her claim was denied due to a pre-existing medical condition.

When does cover provided by complimentary credit card travel insurance start? Is it when you purchase your tickets? When you activate cover online? Or six months out from your trip?

While hurrying to leave for the airport, David left his two suitcases containing sentimental items by the gate while doing a final check of the house to do a final check and get his passports. On return his bags were gone. His travel insurer declined his claim, was this correct?

Belinda put her wedding ring in her toilet bag in her hotel but could not find it days later when she went to put it on. Her insurer declined the claim because the jewellery not on her person or in a locked safe. Was this correct?