Why am I still paying this debt?
Thomas can’t understand why he’s still got a $6,000 credit card debt when he’s paid $20,000 over 8 years.
Topic: Money cards, transfers, and exchanges
Can I get the money back?
Holly’s card was stolen and most of the preloaded balance was used. Holly wanted the company that managed the card to reimburse the transactions she had not authorised.
Where’s my money?
Kaveeta tried to send money to India, but received an email saying the transaction was not successful. Kaveeta could see the debit on her bank statement. What had happened to her money?
Money sent to a bank went missing
Was Adana’s missing money found?
Fraudulent transactions refunded
An investigation into fraudulent transactions identified a change in financial circumstances allowing the lender to make enquiries into the ongoing affordability of a credit card limit
Funds frozen in Fiji
Tom discovers his travel card is suddenly frozen while holidaying in Fiji.
Money goes missing
Money sent by international money transfer was released to the wrong person with the same name as the intended recipient
A reversed refund
A credit card provider accepted Rachel’s chargeback request after she discovered the cruise company she purchased a cruise from was in financial strife. The credit card provider then reversed the chargeback with no warning.
Historic credit card debt written off
An elderly customer had been paying off the minimum balance due for six years without realising she was not making any progress towards repaying the debt. Is this fair?
Bitcoin scam
Isaac purchases bitcoin from a cryptocurrency exchanger and invests it in an overseas scheme. The scheme turns out to be a scam, and Isaac loses $15,000 of bitcoin. Does the exchange platform have any responsibility for Isaac’s loss?
